Agreement and eligibility
These Terms & Conditions (“Terms”) form an agreement between you (“Customer”, “you”, or “your”) and Telephoned.pro (“Telephoned.pro”, “we”, “us”, or “our”) governing your access to and use of our services.
By purchasing, accessing, or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization.
You must be at least 18 years old to purchase or use the Service on your own behalf.
Our AI automation services
Telephoned.pro provides AI-powered business automation designed to handle and coordinate repetitive customer and operational workflows.
Depending on the Customer's selected package or custom engagement, the Service may include:
- AI receptionist and AI-powered phone answering;
- Inbound call handling and customer communication;
- Lead capture, qualification, routing, and follow-up;
- Appointment scheduling, confirmations, reminders, and related calendar workflows;
- CRM and lead-management automations;
- Customer follow-up, review-request, and retention workflows;
- Payment-related workflow automation and notifications;
- Connections between supported third-party business systems;
- Custom AI agents, workflows, automations, and business-specific integrations agreed with the Customer.
The exact scope, deliverables, implementation requirements, pricing, and service limits are determined by the applicable proposal, order confirmation, subscription, or other written agreement.
Customer responsibilities
You are responsible for providing accurate information and instructions required to configure and operate your automations.
You are responsible for:
- Providing accurate business information, operating rules, service details, hours, pricing, and other instructions used by your automations;
- Reviewing and approving automation behavior before and during production use;
- Ensuring that your business has the legal right to contact customers through the channels you connect to the Service;
- Obtaining any required notices, consents, permissions, or opt-ins for calls, messages, recordings, marketing communications, and other automated interactions;
- Maintaining the security of your accounts, credentials, connected systems, and third-party accounts;
- Ensuring that your use of the Service complies with applicable laws and regulations.
Acceptable use
You must not use the Service for unlawful, fraudulent, deceptive, abusive, or harmful activity. You must not:
- Use the Service for fraud, scams, harassment, unlawful discrimination, or deceptive communications;
- Send spam or unsolicited communications in violation of applicable law;
- Infringe intellectual property, privacy, publicity, or other rights of third parties;
- Use the Service to transmit malware, malicious code, or harmful content;
- Attempt to gain unauthorised access to the Service or connected systems;
- Probe, scan, scrape, reverse engineer, decompile, or circumvent technical restrictions except where such restriction is prohibited by law;
- Resell, sublicense, copy, or redistribute the Service except where expressly authorised in writing;
- Use automated calling, messaging, or outreach in a manner that violates applicable telecommunications, consumer-protection, privacy, or marketing laws.
AI, automation and automated decisions
The Service uses artificial intelligence, machine learning, automation logic, third-party AI models, and connected software systems. AI-generated outputs can be inaccurate, incomplete, outdated, misunderstood, or otherwise unsuitable for a particular situation.
Telephoned.pro does not guarantee that an AI agent will understand every customer, request, accent, context, instruction, or business scenario correctly.
You are responsible for reviewing and approving your automation workflows, instructions, knowledge sources, escalation rules, and customer-facing behavior. You remain responsible for business decisions made using information produced by the Service.
The Service is not a substitute for legal, medical, financial, professional, or other regulated advice.
Third-party services and integrations
The Service may connect with third-party platforms such as calendars, CRMs, telephony providers, payment systems, messaging services, analytics platforms, and AI providers.
Third-party services are governed by their own terms and privacy policies. Telephoned.pro is not responsible for outages, changes, pricing, limitations, security incidents, or other failures caused by third-party services outside our reasonable control.
You authorise Telephoned.pro to exchange the information necessary to operate the integrations you request and configure.
Intellectual property
Telephoned.pro retains all rights, title, and interest in its Service, software, automation frameworks, workflows, templates, prompts, know-how, documentation, branding, and other underlying technology, except for Customer-owned materials.
You retain ownership of business information, content, data, and materials that you provide to Telephoned.pro (“Customer Content”).
You grant Telephoned.pro a limited, non-exclusive license to host, process, transmit, and use Customer Content solely as reasonably necessary to provide, maintain, secure, and improve the Service.
Fees, subscriptions and billing
Fees are established in the Customer's applicable quote, proposal, order confirmation, subscription, or custom agreement. Fees may include one-time implementation or setup fees and recurring subscription or service fees.
Unless otherwise agreed in writing, recurring fees are billed in advance for the applicable billing period.
Payments are non-refundable except where required by applicable law or expressly agreed in writing. We do not provide prorated credits for partial periods or unused capacity unless otherwise agreed.
Customers may cancel recurring services by contacting Telephoned.pro. Cancellation stops future recurring billing after the applicable cancellation period, but does not cancel amounts already due or work already performed or committed.
Telephoned.pro may suspend access for overdue or failed payments. If you believe a charge is incorrect, contact us promptly before initiating a chargeback or payment dispute.
Service availability and performance
We aim to provide reliable, continuously available automation services, but we do not guarantee uninterrupted, error-free, or delay-free operation.
Availability may be affected by maintenance, internet connectivity, telecommunications providers, third-party platforms, AI model providers, customer configuration, force majeure events, or other circumstances outside our reasonable control.
The Service is provided on an “as is” and “as available” basis to the fullest extent permitted by law.
Suspension and termination
Telephoned.pro may suspend or terminate access to the Service where reasonably necessary to:
- Protect the security or integrity of the Service;
- Prevent fraud, abuse, or unlawful activity;
- Address a material breach of these Terms;
- Address unpaid fees or payment failures;
- Comply with legal or regulatory requirements;
- Protect Telephoned.pro, its customers, or third parties from material risk.
Upon termination, the Customer's right to use the Service ends. Data handling after termination is subject to the Privacy Policy and any applicable written agreement.
Disclaimers and limitation of liability
Telephoned.pro does not guarantee that the Service will generate a particular amount of revenue, leads, appointments, sales, reviews, or other business results.
To the fullest extent permitted by law, Telephoned.pro is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunities, or data arising from or related to the Service.
To the fullest extent permitted by law, Telephoned.pro's aggregate liability for claims arising from or related to the Service will not exceed the fees paid by the Customer to Telephoned.pro during the 12 months preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Indemnification
You agree to defend, indemnify, and hold harmless Telephoned.pro and its officers, employees, contractors, and service providers from claims, damages, liabilities, costs, and expenses arising from:
- Your unlawful or unauthorised use of the Service;
- Your Customer Content or instructions;
- Your violation of these Terms;
- Your violation of applicable law or third-party rights;
- Your use of automated calls, messages, marketing, or other communications in breach of applicable requirements.
Privacy and data protection
Telephoned.pro's collection and processing of personal information is described in our separate Privacy Policy.
Depending on the nature of the Service and Customer Content, Telephoned.pro may process information such as account information, business information, call recordings or transcripts, messages, bookings, CRM information, usage information, and support communications.
We may use service providers and processors for hosting, databases, telephony, email delivery, AI models, analytics, customer support, and other infrastructure required to provide the Service.
We do not sell Customer personal data.
For privacy questions or requests, contact our contact form.
Changes to these Terms
We may update these Terms from time to time to reflect changes to the Service, legal requirements, or business practices. Material changes may be communicated by email, through the Service, or by posting an updated version on our website.
The updated Terms will become effective on the date stated in the updated version. Continued use of the Service after the effective date constitutes acceptance where permitted by law.
Governing law
These Terms are governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflict-of-law principles, except to the extent mandatory consumer or data-protection laws require otherwise.
Contact
If you have questions about these Terms, billing, the Service, or our privacy practices, contact us at:
Telephoned.pro
our contact form